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Your Questions Answered

Here you can find answers to some of the most commonly asked questions we receive.

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Why use Pure FX instead of your bank?

Pure FX is a wholesale currency broker and will offer you a competitive exchange rate. So you will save a significant amount of money when compared to your bank. 

Is my money segregated in client accounts?

Yes. We want you to feel totally comfortable when dealing with us, which is why client funds are separated from Pure FX’s own funds and are kept in client bank accounts held with Lloyds Bank Plc. We are an execution-only service, so we never speculate on market movements or risk your funds in any way.

Is Pure FX regulated?

Yes. Pure FX is a trading name of Foreign Currency Direct Plc which is authorised by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number 902022).

What costs are involved?

On transfers below £50,000 (or foreign currency equivalent) there is a charge of £15 for a priority international transfer. In addition, for Single Euro Payments Area (SEPA) transfers below £50,000, there is a £5 charge. For amounts above this, we allow one free transfer per transaction.

What rate will I get?

The exchange rate you receive will be based on the amount you are transferring, the currency you are buying and the current interbank level (the price at which one bank exchanges currency with another). You can find out more on our What Influences Exchange Rates page.

Is it more difficult to make transfers with Pure FX?

No. We make thousands of currency transfers, and know exactly what information international banks require in order to credit funds promptly. So, if anything, your payment will arrive much quicker when dealing with us, than if you were to try and do it yourself.

How do I make a payment after I have agreed an exchange rate?

Settlement is required within two working days of agreeing an exchange rate with your currency dealer and can be made by chaps, online transfer, cheque or BACs. Unfortunately, we cannot accept payment by cash.

Is it quick to make a transfer?

Once you've registered an account, you will be in a position to instruct your currency dealer to buy/sell currency on your behalf. So you can be ready to go as quickly as it takes to fill in a form.

How do I send money abroad on a regular basis?

Pure FX has a very effective plan for clients needing to make ongoing transfers to France, Spain or Portugal. You can find more information about it here.

Should you have any other questions then, of course, please don't hesitate to contact us. We’re happy to help.

Do you offer any safety advice for people moving abroad?

Yes, Pure FX has partnered with the Foreign and Commonwealth Office’s "Know Before You Go" campaign to do just this. You can find tips about being safe while you’re abroad here.

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What Our Clients Say

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Why Us

FCA Authorised E-Money institution

Authorised by the UK's Financial Conduct Authority, so you can rest assured that we’re handing your money responsibly.

Exceptional Service

We have received Feefo's Gold Trusted Service Award 3 years in a row.

Same Day Transfers

We can transfer your money to your destination bank account the same day you send it, once we’ve confirmed the payment details with you.

Competitive Exchange Rates

Competitive exchange rates and transparent transfer fees, so you know exactly what you’re paying for.

Dedicated Personal Service

To guide you through the transfer process and keep you up-to-date with the changing exchange rates.

Trusted Foreign Exchange Broker

Since we were established in 2006, we've transferred money for thousands of satisfied clients.

How It Works

  • 1. Register

    for a no obligation account
  • 2. Agree the exchange rate

    with your account manager over the phone
  • 3. Send us payment

    for the transfer of your purchased currency
  • 4. We transfer the currency

    to your nominated account
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